Refund & Return Policy

Refund & Return Policy

Effective Date: March 28, 2026

Printed 4 You specializes primarily in custom branded merchandise and made-to-order products. Because many orders are produced specifically for each customer, return eligibility varies depending on the item type and issue reported.

Our goal is to resolve any genuine problem fairly and efficiently.

Contact Information

Printed 4 You
100 Crescent Court
Suite 700
Dallas, Texas 75201

Phone: 1-214-845-7801
Email: [email protected]
Website: printed4you.com

General Return Guidelines

Custom & Personalized Products

Customized, printed, embroidered, engraved, or made-to-order products are non-returnable unless:

• The item arrives defective
• The order was damaged during transit
• The delivered product materially differs from the approved artwork or order specifications

We do not accept returns based on:

• Customer preference changes
• Ordering mistakes
• Size or color preference changes

Non-Custom Stock Products

Certain blank or non-branded stock items may qualify for return within 30 days of delivery provided they:

• Have not been used
• Remain in original packaging
• Are in resalable condition
• Include all supplied accessories and documentation

Reporting Damaged, Defective, or Incorrect Orders

If there is an issue with your order, notification must be provided within 14 calendar days of delivery.

For shipping damage clearly caused during transportation, we recommend contacting us within 48 hours of receipt whenever possible.

When reporting an issue, please include:

• Order number
• Photos showing the issue
• Images of packaging where relevant
• Brief explanation of the problem
• Quantity affected

Claims can be submitted through your assigned account representative or by calling 1-214-845-7801.

Resolution Process

After review and verification, Printed 4 You may choose one of the following remedies:

• Replacement of affected products
• Reprint of affected items
• Partial refund
• Full refund where appropriate

If a return shipment is required for damaged or incorrect merchandise, we will provide return instructions and, where applicable, a prepaid shipping label within the United States.

Return Authorization

All returns require prior approval from Printed 4 You before goods are sent back.

Customers will receive:

• Return instructions
• A designated return address
• Return authorization details

Unauthorized returns may be refused or delayed.

Return Shipping Responsibility

When We Cover Return Shipping

Printed 4 You will cover return shipping costs when:

• Incorrect products were supplied
• Manufacturing defects are confirmed
• Goods arrive damaged
• Items materially differ from approved specifications

Customer-Paid Returns

For approved non-custom stock returns unrelated to product faults:

• Customers are responsible for return shipping costs
• Shipping charges are non-refundable
• Trackable shipping methods are recommended

In some cases, we may provide a return label and deduct the shipping amount from the refund total.

Restocking Charges

Certain large-volume or special-order non-custom stock items may incur a restocking fee of up to 20%.

Where applicable, this will always be confirmed in writing before the return is processed.

Products Not Eligible for Return

Unless faulty or incorrectly supplied, we cannot accept returns for:

• Personalized or branded merchandise
• Drinkware
• Consumable items
• Food products
• PPE and protective wear
• Personal care items
• Lip balms or soaps
• Opened hygiene-related products
• Used, washed, or altered items
• Products modified after delivery

Production Variations

Due to manufacturing methods, slight differences may occur between approved proofs and final production.

Examples may include:

• Minor color variation
• Material texture differences
• Placement tolerances
• Natural material inconsistencies

These are considered normal production tolerances and are not classified as defects.

Order Changes & Cancellations

Before Production

Orders may typically be canceled for a full refund prior to production beginning.

After Production Starts

Once production, setup, sourcing, or artwork preparation has begun:

• Cancellation charges may apply
• Partial refunds may be issued depending on work completed
• Modifications may not always be possible

Refund Processing

Approved refunds are returned using the original payment method wherever possible.

Following inspection and approval of returned goods, refunds are generally processed within 1–2 business days. Financial institutions may require additional processing time before funds appear in your account.

Refunds for approved change-of-mind returns apply only to the product subtotal and do not include shipping charges.

International Returns

Customers returning products from outside the United States are responsible for:

• Proper customs declarations
• Marking shipments as “Returned Goods”
• Any import duties, taxes, or customs fees unless agreed otherwise in writing

For approved claims involving faulty or incorrect international orders, we will confirm whether return shipping reimbursement or a prepaid label will be provided based on destination and carrier availability.

Questions & Assistance

If you are uncertain whether your order qualifies for return or refund, please contact our support team before sending goods back.

Support Hours: Monday – Friday, 7:00 AM – 5:00 PM CST
Phone: 1-214-845-7801
Email: [email protected]
Website: printed4you.com